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Visualizer Not Working on Upload or After🔵

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Please see this video:

https://app.claap.io/caddetails/visualizer-errors-c-eDsAAtvmPP-OupmfQzdnsUZ

Additional Context from Steve: I may have found part of the issue thanks to Chris Saddler. The file that failed was exported from Solidworks, and although it is valid DWG (we passed / verified it), Autodesk may not like it because it was exported from a competitor product and therefore APS won't process it.  That said, many clients have DWGs exported from Solidworks, so we may need a workaround for these ones, if that ends up being the issue.

Posted by El ·
Status: Completed3 comments

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Comments3

  • Steve

    •

    Apr 17, 2025

    Here’s the original error if you need it. Thanks!

  • Steve

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    Apr 17, 2025

    I just processed a native DWG file and it worked (but took a long time, ~10mins)

    So this may not be that urgent, but something to flag as a help note to users (ie Ensure drawing is a native DWG file - not exported by a 3rd party application) 

  • Steve

    •

    Apr 17, 2025

    I may have found part of the issue thanks to ⁠Chris Saddler. The file that failed was exported from Solidworks, and although it is valid DWG (we passed / verified it), Autodesk may not like it because it was exported from a competitor product and therefore APS won't process it.  That said, many clients have DWGs exported from Solidworks, so we may need a workaround for these ones, if that ends up being the issue.