Prodify Lite: Notifications for Internal Teams When Clients Upload Content🟢

Summary
Add the ability for internal teams to receive a notification when a client uploads content to the DAM.

Problem
There's currently no way to know that a client has interacted with or uploaded content to the DAM folders and is ready to move forward with profile creation - other than the client emailing our team directly. This creates unnecessary back-and-forth and delays.

Requested Enhancement

  • When a client uploads content to the DAM, trigger a notification to the internal team so no manual check-in or client email is required.

  • At minimum, the onboarding team should receive this notification. Ideally, the notification recipients would be configurable - allowing us to add specific email addresses (e.g. an expanded group beyond just onboarding, such as account managers or team leads) rather than being locked to a single fixed recipient.

  • Clients have specifically asked whether we're notified automatically or if they need to follow up with us - the goal is a simple "upload and go" experience for them, with our team notified automatically on the backend.

Priority / Impact
Would reduce onboarding friction, improve upload accuracy, and shorten time to value for new onboards. Would also improve our response times and overall customer service.

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Upvoters
Status

Idea

Board

💡 Feature Request

Tags

Uploading

Date

2 months ago

Author

Michelle

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