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Maxxon (#1277) - Assets Page Down During Live Call

Report an IssueMedium PriorityAssets

Hi DevOps,

I wanted to flag an issue that came up today. I was on a live call with Maxxon, and the Assets Library was not only taking an unusually long time to load (from both my side and the client’s), but it also crashed during the meeting.

I explained that we currently have a lot happening in the system and let them know we would look into the delays right away. Please let me know if you need any additional details.

Thank you!

EH Notes: checked

https://dash.tryprodify.com/26/assets and very slow - page did not load within 1 minute

Posted by Alice Krawczyk ·
Status: Completed4 comments

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Comments4

  • El

    Team•

    Jan 26

    @Alice Korczynski Work is underway on this but it is a big task. We are hoping to have a fix in a few weeks or so - aiming for the next release or the one after. The fix should give us a big improvement in performance.

    • Alice

      •

      Jan 26

      Thank you @El !

  • El

    Team•

    Jan 23

    @Alice Korczynski This issue is under investigation on this issue . This is a bit of a tricky one. It is being caused by the number of Assets being loaded at once. There is a fix in progress that resolves the issue but its not something we can release right now as more work is needed.

    • Alice

      •

      Jan 23

      Thanks so much for the update, El!